While my friends and I were having fun at the mountain Saturday my friend Meghann didn't realize her phone was not where it was supposed to be. When she returned to her car her phone was no where to be found. Now when she went into T-Mobile to inquire about a replacement phone they told her the only thing they could do was sell her a phone along with a nice new two year contract. Now Meghann has been with T-Mobile since they were Voicestream, a very long time to say the least. Its a sad state of affairs when customer loyalty doesn't mean anything anymore.